FOR HELI-ONE

A virtual workshop to align and modernize helicopter maintenance teams.

Heli-One is a leading rotor wing maintenance, repair, and overhaul (MRO) company, supporting a wide range of helicopters. Their workshops include base maintenance, line maintenance, component & engine repair, and overhaul, and they span across international facilities in the following cities: Vancouver, Canada; Stavanger, Norway; and Rzeszow, Poland.

Heli-One engaged ED&I to create a dashboard that would increase team engagement and provide transparency of the team activities. We designed what we called the “Virtual Workshop”, created to be displayed on large-format displays in all of Heli-One’s physical workshops.

Composed of status report dashboards, the Virtual Workshop was aimed at:

  • increasing transparency and visibility of critical tasks and issues
  • providing at-a-glance access to critical information during the busy workday, rather than searching through projects in the maintenance software
  • increasing team engagement by way of a clear and concise overview of activities
  • giving opportunity to focus on the right task, at the right time
  • helping people connect the dots, removing compartmentalized thinking

The Client

Heli-One

Year

2019

Brief

Increase team engagement and provide transparency of key activities in the helicopter maintenance, repair, and overhaul workshops.

Solution

A dashboard that provides at-a-glance access to critical information and cross-referencing of key process components, with viewing settings that are customizable to team preferences and needs.

Services

Product-Service-System Strategy

User Experience Design

Website & Software Design

Development

Information & Curriculum Architecture

User Interface Design

KEY FEATURES

Search and Filter

Settings Screen

WIP Status Report

WORK IN PROGRESS (WIP) STATUS REPORT

Refreshed every 5 minutes, and set to scroll through at personalized intervals, the dashboards simulate the feeling of a departure and arrival board at an airport. The workshop team can independently configure additional viewing settings to their preferences and toggle between workshops for a company-wide perspective.

A tool to increase the transparency and visibility of critical tasks and issues.

INTERACTIVE ELEMENTS