FOR HELI-ONE

A virtual workshop to align and modernize helicopter maintenance teams.

Heli-One is a leading rotor wing maintenance, repair, and overhaul (MRO) company, supporting a wide range of helicopters. Their workshops include base maintenance, line maintenance, component & engine repair, and overhaul, and they span across international facilities in the following cities: Vancouver, Canada; Stavanger, Norway; and Rzeszow, Poland.

Heli-One engaged ED&I to create a dashboard that would increase team engagement and provide transparency of the team activities. We designed what we called the “Virtual Workshop”, created to be displayed on large-format displays in all of Heli-One’s physical workshops.

Composed of status report dashboards, the Virtual Workshop was aimed at:

  • increasing transparency and visibility of critical tasks and issues
  • providing at-a-glance access to critical information during the busy workday, rather than searching through projects in the maintenance software
  • increasing team engagement by way of a clear and concise overview of activities
  • giving opportunity to focus on the right task, at the right time
  • helping people connect the dots, removing compartmentalized thinking

The Client

Heli-One

Year

2019

Brief

Increase team engagement and provide transparency of key activities in the helicopter maintenance, repair, and overhaul workshops.

Solution

A dashboard that provides at-a-glance access to critical information and cross-referencing of key process components, with viewing settings that are customizable to team preferences and needs.

KEY FEATURES

Search and Filter

Settings Screen

WIP Status Report

WORK IN PROGRESS (WIP) STATUS REPORT

Refreshed every 5 minutes, and set to scroll through at personalized intervals, the dashboards simulate the feeling of a departure and arrival board at an airport. The workshop team can independently configure additional viewing settings to their preferences and toggle between workshops for a company-wide perspective.

A tool to increase the transparency and visibility of critical tasks and issues.

INTERACTIVE ELEMENTS