FOR HELI-ONE

A new customer experience with adaptive & living tools.

An aircraft maintenance company, Heli-One reached out to ED&I to streamline and improve the way they provided continuous report with their clients.

Working closely with Heli-One, ED&I tailored an intuitive, adaptive and living tool that would enable purpose-driven communications. ED&I designed and developed an online status reporting tool that increases transparency and simplifies email communications between the service provider and their customer base. The two way application also enables helicopter leasing clients to report aircraft utilization hours, which were traditionally reported manually through phone calls and filling out physical forms.

In today’s digital world, customers expect simple, instant interactions directly tailored to their needs. Understanding the customer experience guided the work towards creating intuitive, trusted interactions that foster greater customer realtionships and positively drive business impact.

The Client

Heli-One

Year

2019

Brief

To improve the way the company provides continuous progress report to their clients.

Solution

An intuitive, adaptive and living web-based tool that would enable purpose-driven communications.

Services

User Experience Design

Website & Software Design

Development

Information & Curriculum Architecture

User Interface Design

Data Visualization & Infographics

EXPERIENCE

Applying the ubiquitous visual language of your typical pizza delivery stages provides an intuitive experience for the client with no need for extensive platform onboarding. Key phases in the maintenance process were highlighted as milestones, and detailed sections for each stage allow the client to download key documents and access the history for every order and phase.

Utilizing intuitive, adaptive & living tools can drive business impact.

INTERACTIVE ELEMENTS

VISUAL ELEMENTS