An aircraft maintenance company, Heli-One reached out to ED&I to streamline and improve the way they provided continuous report with their clients.
Working closely with Heli-One, ED&I tailored an intuitive, adaptive and living tool that would enable purpose-driven communications. ED&I designed and developed an online status reporting tool that increases transparency and simplifies email communications between the service provider and their customer base. The two way application also enables helicopter leasing clients to report aircraft utilization hours, which were traditionally reported manually through phone calls and filling out physical forms.
In today’s digital world, customers expect simple, instant interactions directly tailored to their needs. Understanding the customer experience guided the work towards creating intuitive, trusted interactions that foster greater customer realtionships and positively drive business impact.
Improve the way the company provides continuous progress report to their clients.
ED&I designed an intuitive, adaptive, and living web-based tool that would enable purpose-driven communications.
INCREASING TRANSPARENCY AND ACCOUNTABILITY
Applying the ubiquitous visual language of your typical pizza delivery stages, this customer-facing portal provides an intuitive dashboard experience for Heli-One’s customers to see order progress. Key phases in the maintenance process were highlighted as milestones, and detailed sections for each stage allow the client to download key documents and access the history for every order and phase.